Refund policy

Returns & Exchanges

We want you to actually love what you ordered — not just keep it. Our return and exchange process differs slightly for orders delivered within India and orders shipped internationally.

Orders Within India

You have 7 days from the date of delivery to request an exchange or a refund.

Exchanges

To request an exchange, write to us at ayushi@gidori.in or message us on WhatsApp with your order number and the size/band you'd like instead. We'll arrange a pickup of the original piece and ship your replacement once it's received.

Since we make in small batches, exchange availability depends on current stock in your requested size. If it's sold out, we'll offer a refund instead.

Refunds

If you'd rather not exchange, you can request a refund within the same 7-day window. Once we receive the returned item and confirm that it meets the return conditions below, your refund will be processed to your original payment method within 5–7 business days.

International Orders

At this time, we do not offer direct size exchanges on international orders. If you'd like another size or style, you may return the original item and place a new order.

To request an international return, email ayushi@gidori.in within 7 days of delivery with your order number and reason for return. Please wait for return instructions before shipping the item back.

International return shipping must be paid by the customer. We recommend using a tracked shipping service, as Gidori cannot be responsible for return parcels that are lost in transit.

Once the returned item reaches us and passes our quality check, the eligible product amount will be refunded to the original payment method within 5–7 business days.

Original international shipping charges are non-refundable. Any customs duties, import taxes, handling fees, or other destination-country charges are also non-refundable by Gidori.

Depending on the destination and shipping method, customs duties, import taxes, or other charges may apply. Where these charges are not collected at checkout, they may be payable by the customer directly to the relevant authority or carrier.

Condition for Return or Exchange

• Item must be unworn, unwashed, and undamaged
• Original tags must still be attached
• Item should be in its original packaging where possible

Items that don't meet these conditions may not be eligible for return, exchange, or refund. If you're unsure, reach out and we'll help you figure it out.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or if we've sent you the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

If the issue is confirmed, we'll make it right at no additional cost to you. This applies to both Indian and international orders.

Sale & Promotional Items

Items purchased at a discounted or promotional price follow the same return terms applicable to the delivery destination unless the product or promotion is specifically marked Final Sale. Any final-sale restriction will be clearly stated before purchase.

Questions?

Not sure about sizing or international returns? Write to us at ayushi@gidori.in or message us on WhatsApp. We're a small team and we read every message ourselves.